Privacy Policy

Who we are

Our website address is:https://dorianbalkan.com.

Privacy Policy

Last Updated: 13.01.2025

At DORIANBALKAN we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website or use our services. We are fully committed to complying with the European Union’s General Data Protection Regulation (GDPR) and Albania’s Data Protection Laws.

1. Data Collection

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number.
  • Travel Information: Details about the destinations, tours, and packages you are interested in.
  • Payment Information: Billing address, payment method (for bookings made through our site).
  • Usage Data: Information about how you interact with our website, such as IP address, device information, browser type, and pages visited.

2. Purpose of Data Collection

We collect and process your personal data for the following purposes:

  • To Provide Services: To process bookings, provide customer support, and tailor our services to your needs.
  • To Improve Our Website: To enhance your experience and ensure our website is running smoothly.
  • To Send Marketing Communications: With your consent, we may send newsletters, promotions, or other marketing communications about our travel services.

3. Legal Basis for Data Processing

Under the GDPR, we rely on the following legal bases for processing your personal data:

  • Consent: We may ask for your consent to send marketing communications or to process sensitive data.
  • Contractual Necessity: Processing your data to fulfill our obligations under our contract (for example, processing your booking).
  • Legitimate Interests: We may process data for the legitimate interests of our business, such as improving our services or responding to inquiries.

4. Sharing Your Data

We will not share your personal data with third parties, except in the following circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist us in processing bookings, payments, and managing our website (e.g., payment processors, booking platforms).
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights Under GDPR

As a resident of the EU, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we update or correct your personal data.
  • Right to Erasure: You can request that we delete your personal data (subject to certain conditions).
  • Right to Restrict Processing: You can ask us to limit how we process your data.
  • Right to Data Portability: You can request that we transfer your personal data to another organization.
  • Right to Withdraw Consent: If we process data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at dorianbalkan@gmail.com

7. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. However, please be aware that no method of data transmission or storage is 100% secure.

8. Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files that are stored on your device. For more information, please read our [Cookie Policy].

9. International Transfers

If you are located outside of the European Economic Area (EEA), we may transfer your personal data to countries that do not have the same data protection laws as the EEA. In such cases, we will ensure that your data is protected by appropriate safeguards, such as standard contractual clauses.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please feel free to contact us at:

SELAUDIN ZORBA 8120 TIRANE ALBANIA

postal code 1014

BALKANDORIAN -brand name

UNITRAVEL- agency

VAT nr ,L61822019C
Email: dorianbalkan@gmail.com
Phone: 00355696262000

dorianbalkan.com

Notes:

Data Processing Agreement (DPA): If you’re using third-party services (e.g., a booking platform), you may need to have a DPA in place to ensure compliance.

Consent for Marketing: If you plan to send newsletters or promotions, ensure that visitors can easily opt in or out. Explicit consent is key under GDPR for marketing emails.

Cookie Consent: Since you’re operating in the EU area, make sure to implement a cookie consent banner if you’re using cookies.